Non-Profit Partner Training and Support
Training
| On-Site Training | Web Based Training | Client Training Library |
| Project Implementation Training | User Group Meetings | Centers for Excellence |
| Newsletters & Kaizen | White Papers | Software Webinars |
Support
| Phone Support | On-Site Support | Remote Support |
| Email Support | Certified Product Support | Client Library |
| ListServe Support | Manufacturer Support | |
Training: Our number one goal is to help you succeed, so we have developed a wide variety of training options specifically to meet the needs of your organization and staff. We want to give everyone in your office the tools they need to succeed.
Our certified trainers use their expertise as fundraisers, CPAs and technology experts to help you and your team dovetail their passion with the power of the software to drive your mission forward. Our trainers are committed to ensuring that your technology investment provides the information you need to power results for your organization.
In addition, many of our accounting and fundraising courses are eligible for CPE Credit.
Give your staff and your organization the best foothold to move forward and create a solid foundation for improved processes.
On-Site TrainingBack to Top
We'll come to you and train your users on your system. First, we will listen to the issues and understand your needs. Then we will focus and train to those exact needs. On your system with your data.
Call us! KY: 502-413-5099 · MD: 301-841-7438 or 410-878-7781 · DC: 202-558-2286
Email Us! training[ATSYMBOL]n-ppi.com
Web Based TrainingBack to Top
Stay in the comfort of your office and attend classes online using the latest interactive technologies.
Client Training LibraryBack to Top
With your organizational library, everyone in your organization will have access to unlimited, ongoing training, 24 x 7. Visit our sample Client Training Library.
Project Implementation TrainingBack to Top
The best training you can receive is in the 3-stages of implementation:
- Stage 1 - Discovery & Business Processes
- Stage 2 - Conversion, Configuration & Setup and Modeling
- Stage 3 - Training & Go-Live
We do not simply build and hand over the system when it is done. We bring you into the process at stage 1. We want your mind and arms around the system. When you go live, you have full knowledge and ownership of the software and processes.
Support simply means being there when you need help--an answer, a solution or training-- prepared and responsive with knowledge and a solution.
Non-Profit Partners believes this is fundamental in building a relationship with you, your team and your organization.
When you have questions about our products, we want to get them answered right away. So we've put together the following support resources to get you the help you need--when you need it--by certified support representatives.
Bi-annual Software Users Group MeetingsBack to Top
Non-Profit Partners user groups are networking and educational forums are designed just for you. User groups provide the opportunity to learn and share knowledge and experience with us and other nonprofit professionals in your community. We deliver topics that challenge the way you think and the way you work.
Nonprofit Centers for Excellence TrainingBack to Top
We support the Centers for Excellence in Kentucky and Maryland by being a pro-bono facility, leading and instructing courses in fund accounting, fundraising/development and technology that impact positively your organizational team and your operations.
Software Newsletters & KaizenBack to Top
You want value added informative, not fluff or marketing. We're on the same page. When we take the time to produce a newsletter or Tuesday Tip, we want it to to be read and engaged. Therefore it has to be educational and drive success. Don't you agree?
White Paper LibraryBack to Top
Discover how our white papers can help you uncover the best ways to improve your nonprofit operations. Use these free resources to challenge your thinking and your operations. Determine the impact of industry trends and analyze the benefits and value of new ideas.
Software WebinarsBack to Top
You want high-level information and overviews? Attend a session without ever leaving your office! Our web seminars are a great way to learn about new products and features, as well as tips and tricks to help you be more effective. All web seminars are free and last approximately one hour.
Support: Our number one goal is to help you succeed, so we have developed a wide variety of training options specifically to meet the needs of your organization and staff. We want to give everyone in your office the tools they need to succeed.
Our certified trainers use their expertise as fundraisers, CPAs and technology experts to help you and your team dovetail their passion with the power of the software to drive your mission forward. Our trainers are committed to ensuring that your technology investment provides the information you need to power results for your organization.
In addition, many of our accounting and fundraising courses are eligible for CPE Credit.
Give your staff and your organization the best foothold to move forward and create a solid foundation for improved processes.
Support by PhoneBack to Top
Non-Profit Partners is available 7:30 A.M. EST to 6 P.M. EST Monday through Friday.
- MD: 301-841-7438 or 410-878-7781
- DC: 202-558-2286
- KY: 502-413-5099
Support by EmailBack to Top
It's simple. Email support at support[ATSYMBOL]n-ppi.com. Please include the following information for efficiency.
- Subject Line: Organization name and software
- Email Body: Your name, organization name, best contact number, best time to call, software, brief and concise description of issue
Support at your Office > OnsiteBack to Top
We will travel to your office to work directly with your employees on your system. This will require us to schedule the support visit, but in many cases it can be within 24 hours. It is our pleasure to visit you at your organization.
How? See Support by Phone or Support by Email.
Remote SupportBack to Top
Non-Profit Partners employs the latest technologies so we can be at your desktop in 120 seconds or less--anywhere, anytime--working on your support need at your desktop, seeing your screen just as you do. We can take control of your mouse, but typically we guide you through the process. This enhances the learning experience. And, if it is an important issue, we will record it and place the video in your Client Library. Neither you nor we ever leave the office.
- Email support at support[ATSYMBOL]n-ppi.com or call Support by Phone
- Please include the following information for efficiency.
- Subject Line:Organization name and software
- Email Body:Your name, organization name, best contact number, best time to call, software, brief and concise description of issue
Certified Product SupportBack to Top
Non-Profit Partners backs up its products with wide range of services to ensure your success. This includes support. Besides the software manufacturer, Non-Profit Partners offers support for the following:
- Sage MIP Fund Accounting
- Sage Fundraising 50
- Sage ABRA Human Resources
- GiftWorks
- KnowledgeWorks
- Sage Payment Solutions
- Auctionpay
Client LibraryBack to Top
Instantly play or instantly download the latest training video, product updates and releases, technical documents and more. Some are client-specific services and some are general services. How?
ListServe SupportBack to Top
Peer-to-peer discussion forums allow you to exchange product questions and suggestions with other Sage MIP Fund Accounting and Sage Fundraising 50 software customers.
Software Manufacturer SupportBack to Top
Phone:
- Sage Support: 800-945-3278 (please have your account # available)
- Your Account (10 Digit) then press #
- Press 3 for Fundraising 50
- Press 1 for MIP Fund Accounting
- Your Account (10 Digit) then press #
Web/Email Technical Support: (please have your account # available)
Intranet Knowledge Center:
